Refund policy

Returns & Refunds

Last updated: 3 October 2026

This policy covers purchases from Oliver Martinez trading as PremiumSalezUK, including purchases through our website and Stripe Payment Links. It does not cover devices you sell to us.

To cancel an order or report a problem, email sales@premiumsalezuk.co.uk with your order number or other proof of purchase. You may also write to our address below.

Changing your mind — UK consumer distance purchases

You can cancel before delivery or notify us of cancellation within 14 days after the day you, or someone you nominate other than the carrier, receives your goods. You then have another 14 days to send them back.

You do not need to give a reason. Any clear statement of cancellation is sufficient; our approval is not required.

We cover standard return postage for UK consumer cancellations where the goods are returned from within the UK. Contact us to arrange a suitable prepaid return method. If you prefer another method, contact us about reimbursement before paying for additional services.

Cancellation refunds

We refund the purchase price and the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service need not be refunded.

We refund without undue delay and within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method unless you expressly agree otherwise, without a refund fee.

You may inspect the goods as you reasonably would in a shop. Where legally permitted, we may deduct an amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge cancellation or restocking fees.

Faulty goods or goods not as described

Your statutory rights apply to pre-owned phones as well as new goods. Their age, price, description and any faults clearly disclosed before purchase are relevant when assessing satisfactory quality.

For UK consumer purchases, you normally have a short-term right to reject goods that breach your statutory rights within 30 days, subject to the applicable legal rules. After that, repair or replacement and, in appropriate circumstances, a price reduction or refund may be available. Your rights do not automatically end after 30 days.

Contact us with details of the problem. We cover reasonable necessary return costs where we are legally responsible for a fault or misdescription.

We do not provide an additional voluntary commercial warranty. This does not limit your statutory rights.

Preparing your return

Please back up your data, remove your SIM card, sign out of your accounts, switch off activation locks and erase personal information before returning the device. Contact us if a fault prevents you from doing this. Never send us your account passwords.

Pack the device securely with the accessories supplied and keep proof of posting. Return the same device that we supplied; we may check its identifiers against our records.

These practical requests do not override your statutory rights. Opening the packaging or being unable to provide a video does not automatically invalidate a claim.

Return and correspondence address

Oliver Martinez / PremiumSalezUK
52 Syon Park Close
Nottingham
NG2 7ER
United Kingdom

Email: sales@premiumsalezuk.co.uk

Overseas customers and forwarding services

Contact us before placing an overseas order or ordering through a forwarding service so that delivery arrangements and applicable return terms can be explained before payment.

Our offer of paid standard UK return postage does not include free international change-of-mind returns. Mandatory consumer rights, including any responsibility we have for necessary faulty-goods return costs, remain unaffected.

Optional cancellation notice

You can use the following wording, but you do not have to:

To Oliver Martinez trading as PremiumSalezUK, at the address or email above:

I/We give notice that I/we cancel my/our contract for the following goods:

Goods or order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):