Shipping policy
Shipping Policy
Last updated: 3 October 2026
Dispatch times
We dispatch orders within 1–2 working days after receiving payment. Our dispatch working days are Monday to Friday, excluding UK bank holidays. Delivery time is additional to this processing period.
Free UK delivery
Delivery to UK addresses is free.
• Orders under £100: Royal Mail Tracked 24.
• Orders of £100 or more: Royal Mail Special Delivery.
Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, but this is not guaranteed.
Royal Mail Special Delivery delivery times are subject to the service booked, posting cut-off times and destination restrictions. Next-day delivery refers to delivery after dispatch, not the day after you place your order.
We provide tracking details when your order is dispatched.
Customers in Zambia
Customers in Zambia are welcome to order using a UK forwarding company that they arrange themselves. We deliver free of charge to the forwarding company’s UK address using the services described above.
We do not arrange direct delivery to Zambia. You are responsible for arranging and paying for onward transport, forwarding charges, customs clearance, import duties and any applicable taxes.
Please check that your forwarding company accepts mobile phones containing lithium batteries. Enter its full UK delivery address and any customer reference it requires when ordering.
Our dispatch and Royal Mail delivery estimates cover the UK stage only. Delivery times to Zambia depend on your chosen forwarding company and customs processing.
Delivery to your nominated UK forwarding company does not remove any mandatory consumer rights you may have. If there is a problem, contact us so we can establish whether it concerns the device, UK delivery or onward transport. Responsibility will be assessed according to the circumstances and applicable law.
Delivery details and problems
Please check your delivery address carefully before paying. Contact us promptly if you need to correct it; we may be unable to make changes once an order has been dispatched.
If your parcel is delayed, missing or arrives damaged, email sales@premiumsalezuk.co.uk with your order details. We will investigate with the UK carrier and provide an appropriate resolution in accordance with your rights.
Returns
Please read our Returns & Refunds policy for cancellation rights, return arrangements and refund information. Free delivery to a UK forwarding address does not include free international change-of-mind returns from Zambia.
Contact
Oliver Martinez trading as PremiumSalezUK
52 Syon Park Close
Nottingham
NG2 7ER
United Kingdom
Email: sales@premiumsalezuk.co.uk